This Cancellation & Refund Policy applies to payments made on RecoverPe, operated by Dahikar Technologies Private Limited. It is effective 20 October 2026. Payments are taken by Razorpay in Indian rupees. The amount shown at checkout is the amount you authorize. List prices below are the prices configured in the product on this effective date. If checkout shows a different amount, checkout controls. Plan and add-on prices below are exclusive of GST, which is added at the applicable rate. Business verification and customer verification fees are shown inclusive of GST.
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1. Free plan
The Free plan has no subscription fee. There is nothing to refund. Paid features that are not included on Free stay unavailable until you buy a paid plan or a one-time item.
2. Paid subscriptions
Paid plans renew through Razorpay until you cancel. You can cancel from Billing. Cancellation stops future charges. The workspace returns to the Free plan. We do not refund the unused part of a month or year that has already been paid, except where the law requires it.
Starter — ₹399/mo + GST or ₹3,999/yr + GST
Monthly Starter renews each month. Annual Starter is billed upfront for twelve (12) months. The same cancellation rule applies to both.
Business — ₹899/mo + GST or ₹8,999/yr + GST
Monthly Business renews each month. Annual Business is billed upfront for twelve (12) months. The same cancellation rule applies to both. Business includes SMS payment receipts. Premium also includes SMS reminders on Day 5 and Day 7, and email from Day 7 when the customer has an email address. Unused message quota is not refunded.
Premium — ₹1,999/mo + GST or ₹19,999/yr + GST
Monthly Premium renews each month. Annual Premium is billed upfront for twelve (12) months. The same cancellation rule applies to both.
3. Extra-business add-ons
Your paid plan includes one business. Each extra business adds a fee to the same subscription: ₹199 a month on Starter, ₹399 on Business and ₹799 on Premium. On a yearly plan the add-on is ten times the monthly price (₹1,990, ₹3,990 or ₹7,990). Personal is free. The Free plan cannot add businesses. Enterprise includes 10 businesses. Each business after that is ₹1,999 + GST a month, billed with your pay-as-you-use charges. That price is only for an Enterprise account. It does not put a Starter, Business, or Premium account on Enterprise.
- A business added part-way through a cycle is charged from your next bill.
- Removing a business stops its add-on from the next billing cycle. The current cycle is not refunded.
- Add-on fees follow the same refund rules as your plan in section 2, including the rules for failed or duplicate charges in section 8.
- Cancelling your plan also stops all add-on charges.
Upgrades and downgrades
- Upgrading part-way through a cycle charges only the prorated difference for the days left. That amount is shown before you pay and is not refundable once the higher plan is active, except for failed or duplicate charges under section 8.
- An upgrade is permanent. From your next renewal date you are billed the full price of the higher plan.
- Downgrades and monthly/yearly switches start at your next renewal. The current cycle is not refunded.
4. Price changes
We may change plan or add-on prices. A new price applies only from your next billing cycle that starts at least thirty (30) days after we tell you by email and inside RecoverPe. You can cancel before then and you will not be charged the new price.
5. Verification fees
Business verification costs ₹20 inclusive of GST (₹16.95 plus ₹3.05 GST) for each attempt. Customer verification on plans other than Enterprise costs ₹20 inclusive of GST for each verification. On Enterprise, 1,000 customer verifications are included each month, and each verification after that costs ₹12 plus GST. These fees pay for the check. They do not buy subscription time.
A verification fee is not refundable once the check has run, including when the details do not match. A duplicate charge, or a charge where no check ran, is refunded. That includes a payment that was captured and then failed because of a provider or system error before a result was returned, unless you use the free retry of that same paid attempt. A completed check is not refunded because you later change the account or change your mind.
Email us with the Razorpay order ID, or the wallet reference, if you were charged twice for one attempt or if you were charged and no check ran. We refund a confirmed duplicate or unused charge to the original payment method, or back to the wallet when the fee was taken from the wallet.
6. One-time documents
Legal notice (₹999)
After payment is confirmed and generation has started or finished, this purchase is not refundable. The document is delivered digitally and the cost is incurred at that point.
Samadhaan kit (₹499)
The evidence docket is delivered in your account after successful payment. It is not refundable once the PDF has been generated.
7. Voice wallet top-ups
Voice-wallet credit that has been consumed is not refundable. If you paid for a top-up and no credit was added, treat it as a failed fulfillment under the section below.
8. Failed, duplicate, or undelivered charges
If you were charged because of a technical error, a duplicate transaction, or a payment where the purchased service was not delivered, email support@recoverpe.com within seven (7) days. Include the Razorpay order or payment ID. When we confirm the charge and the missing delivery, we refund the original payment method within seven to ten (7–10) business days.
9. Chargebacks
An unjustified chargeback may lead to suspension while we review it. We share transaction logs with Razorpay and the bank. Write to us first if a charge looks wrong. That is faster than a dispute.
10. How to ask for a refund
Email support@recoverpe.com with:
- The email and mobile number on the RecoverPe account
- The Razorpay order or payment ID
- The date and amount
- What went wrong
Product and billing mail goes only to support@recoverpe.com.
Team RecoverPe
11. Smart Collect payments
Payments your customers make through Smart Collect go straight to your own Razorpay account. RecoverPe never receives that money, so refunds and disputes for those payments are handled by you in your Razorpay account, not by us.
12. Governing law
This Policy is governed by the laws of India. The courts at Nagpur, Maharashtra, India have exclusive jurisdiction over billing disputes, except where a consumer-protection law gives you a forum that cannot be waived. The same rule is in the Terms of Service.
13. Contact and related policies
Billing questions can also start from the Contact page.
Read our Terms of Service, Privacy Policy and Trust.